Explore how digital identity is revolutionising public sector services across the European Union.

Digital Identity: Driving Change in the EU Public Sector

The European Union is undergoing a digital transformation, and digital identity is at the forefront of this shift. Under the eIDAS Regulation and its updated eIDAS 2.0 framework, public sector organisations across Europe are tapping into digital identity solutions to streamline processes, enhance trust, and deliver better services to citizens and businesses alike.

Why Digital Identity Matters for the Public Sector

A secure, verified digital identity enables public administrations to authenticate individuals and organisations online quickly and safely. This facilitates efficient access to a wide range of public services—from submitting tax declarations to accessing healthcare records—all through trusted digital channels. With eIDAS 2.0, citizens can use a single European Digital Identity Wallet, making cross-border interactions within the EU easier than ever before.

Key Benefits for Governments and Citizens

1. Simpler, Faster Access to Services Digital identity allows people to access administrative services online without physical paperwork or in-person visits. For example, in Estonia, citizens have long been able to vote, pay taxes, and manage medical prescriptions online using a secure national eID, fully interoperable across the EU.

2. Administrative Efficiency and Cost Savings Digitalisation reduces manual processes, resulting in faster service delivery and reduced administrative costs. The European Commission estimates that deploying digital public services and cross-border digital identity can save billions annually across member states by cutting red tape and eliminating duplication.

3. Enhanced Security and Data Protection With eIDAS-compliant solutions, identity information is shared securely and only when necessary. This approach leverages advanced cryptographic technology to protect users' data and helps public sector bodies comply with the General Data Protection Regulation (GDPR).

Practical EU Examples

Healthcare: The EU's MyHealth@EU initiative allows citizens to access their electronic medical records across borders using their digital identity, ensuring continuity of care wherever they are in the Union.

Public Procurement: The European Single Procurement Document (ESPD), available through the EU Access Point, lets businesses participate in tenders online with proof of identity and necessary attestations, eliminating repetitive paperwork.

Education: The European Student Card initiative enables students to register for courses and access services across member states using a single digital identity.

The Road Ahead: Seamless, Cross-Border Public Services

The vision of the European Digital Identity Wallet is one where every EU citizen can securely access public services—for healthcare, education, social security, and more—anywhere in the EU. Pilot projects are underway in several countries, with the EU Commission supporting large-scale trials through the European Digital Identity Framework.

Summary

Digital identity is a cornerstone of public sector innovation in the EU, enabling faster, safer, and more convenient access to public services across borders. As eIDAS 2.0 takes effect, both citizens and governments will benefit from greater efficiency, security, and trust in Europe’s digital future.